Aperture Dental Practice is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

By visiting our website or providing us with your personal information or health information (either directly or allowing another person to do so on your behalf), you acknowledge and agree that the personal information or health information we collect about you will be collected and handled in accordance with this Policy. If you do not agree with any part of this Policy, you must not provide your personal information or health information to us.

What Personal Information Do We Collect?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include:

  • name
  • date of birth
  • gender
  • occupation
  • address (postal and email)
  • telephone numbers
  • government identifiers, such as Medicare, Pension or Veteran Affairs numbers
  • health fund and health insurance cover details
  • medical history, test results, medication and other health information
  • financial information (including credit card details) to facilitate payment for services you have requested, or for the purposes of arranging direct debit or payment plans you have requested
  • your IP address and/or other device identifying data
  • date and time that you visited our website
  • address of documents you access
  • type of browser and operating system you are using
  • address of a recurring site, and any other website you are about to visit
  • other information necessary for our functions and activities
  • nominated person to contact in case of emergency
  • opinion in relation to any of our business activities via surveys and/or competitions and trade promotions
  • other such information (including proof of identity) that is relevant for us to provide our products and services to you in the manner that you have requested, or to comply with the Applicable Privacy Laws

How Is Personal Information Collected?

This Personal Information is obtained in many ways including

  • when you attend an appointment at one of our practices
  • via our websites or online chat rooms
  • via our social media pages
  • if you complete an entry form for any competition and/or trade promotion whether operated by us or one of our practices
  • if you complete any survey
  • if you post us your information
  • if you call us
  • if you provide us with your information in any other format such as verbally or via text message
  • if you apply for any job vacancy
  • if you make a complaint to us

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. We may collect personal and health information from third parties such as:

  • your health service provider
  • a health professional who has treated you
  • your family or legal guardian
  • ​other sources where necessary to provide a health service
  • from cookies – cookies will not identify you personally, but if you prefer not to receive cookies, you may alter your web browser security settings

Why Do We Collect Personal Information?

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • To third parties where you consent to the use or disclosure
  • To relevant government authorities and agencies for the purposes of investigating a health issue, including a workplace health and safety matter
  • To other health service providers in relation to continuity of care
  • To a responsible person (e.g. parent, guardian, spouse) when you are incapable or cannot communicate, unless you have requested otherwise
  • To close family members in accordance with the recognised customs of medical practice
  • Where required or authorised by law

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Aperture Dental Practice will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website. Any changes will apply both to personal information we already have about you at the time of the change, and any personal information about you that we receive after the change takes effect.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

Links To Third Parties

Our website may contain links to other websites operated by third parties. We have no responsibility, and do not endorse, represent or guarantee the website links, content or policies of third parties. 

Last Updated 26th August 2020